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Department of Health

CAPS - How to apply

How to apply for CAPS

You need to complete the CAPS application form that includes a health report completed by your health professional certifying you:

Where to get a CAPS application form

To download an application form, visit the CAPS Application Form and Guidelines page.

To request a paper copy of the application form, contact National Mailing & Marketing by emailinghealth@nationalmailing.com.au or phone (02) 6269 1000.

Alternatively, you can call the Continence Helpline on 1800 33 00 66, Medicare on 132 011 or the CAPS Team on 1800 239 309 for a copy.

Who can fill out the CAPS application form

You can fill out the form on your own behalf. An authorised representative can also complete and sign the CAPS application form and change details about the applicant in relation to the CAPS on behalf of an applicant.

Who can fill out the health report

The health report MUST only be completed by a health professional who is in a position to make an accurate continence assessment of the applicant.

For this scheme, a health professional can be, but isn’t limited to, any of the following:

  • General Practitioner
  • Continence Nurse
  • Registered Nurse
  • Physiotherapist
  • Occupational Therapist
  • Aboriginal Health Worker
  • Medical specialist
How to submit the CAPS application form

You or your authorised representative must lodge the completed CAPS application form (including certified copies of the representative’s documentation if required) with the Department of Human Services (Medicare).

Post:
Continence Aids Payment Scheme
Department of Human Services
GPO Box 9822
SYDNEY NSW 2001

In person:
At your local Medicare service centre or at any other Department of Human Services service centre.

CAPS application processing time

How long it takes to process your application depends on completing and lodging it correctly. If all the information is received by the Department of Human Services (Medicare), your form will be processed and the payment made into the Australian bank account you nominated within 30 days. If your application is incomplete, you will be contacted for more information.

CAPS application results

If you’re eligible, the Department of Human Services (Medicare) will make a payment into the Australian bank account you nominated and send you a statement of the payment amount. If your application is incomplete, you will be contacted for more information. If you aren’t eligible, you will be advised in writing. 

You can appeal any decision about your application. If you would like to talk about or appeal any decision, please call the CAPS Team on 1800 239 309.

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