Bladderbowel.gov.au

Department of Health

CAPS - Purchasing Continence Aids

Products that can be purchased using CAPS

CAPS clients can purchase any continence products appropriate for their needs. It is recommended that you seek advice from your health professional about the types of products appropriate to your individual needs.

Where you can purchase continence products with your CAPS payment

You can purchase continence products from any supplier or retailer of your choice.

Visit the Continence Foundation of Australia website for more information about continence product suppliers or call the National Continence Helpline on 1800 330 066.

CAPS may affect your entitlement to continence products from state and territory schemes

Australian state and territory governments offer a range of continence aids funding schemes. These schemes have their own eligibility criteria and funding allocations which are separate to the Australian Government’s CAPS.

To find out what financial assistance may be available through State and Territory schemes, contact the National Continence Helpline 1800 33 00 66.

What to do if you receive continence products from another source

You, or your legal or authorised nominee, need to report to Medicare if your circumstances change and you are receiving continence products from another source, as your payment may be affected. If you don’t report the changes, you may be overpaid and have to pay the money back.

Contact the Medicare on 132 011 or the CAPS Team on 1800 239 309 to report a change in circumstances.

Continence suppliers list

A list of product suppliers has been developed by the Continence Foundation of Australia. You can access this list on the Continence Foundation of Australia website or call the National Continence Helpline on 1800 330 066.

How to get advice about buying continence products

It is recommended you seek advice from your health professional about the types of products that meet your individual needs.

A list of product suppliers has been developed by the Continence Foundation of Australia. You can access this list on the Continence Foundation of Australia website or call the National Continence Helpline on 1800 330 066.

CAPS does not provide a catalogue of continence products

CAPS is a direct payment scheme only. Clients or health professionals can contact product suppliers directly for a catalogue or may be able to view products on their websites.

You can access a list of suppliers on the Continence Foundation of Australia website or call the National Continence Helpline on 1800 330 066.

How to get continence products if you live in an area that does not have local stores or pharmacies

You can choose to order products from a supplier that provides online or over the phone mail orders or you can call the National Continence Helpline 1800 330 066 for additional assistance on ways to source continence products.

Your local health service can stock continence products for you

CAPS clients (including those in rural and remote areas) can order products from a supplier of their choice.

You can nominate to have the payment made directly to a supplier or health professional who can assist you to purchase continence products. This must be authorised by you on the CAPS Application Form and cannot happen without your consent.

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